Use your smartphone as your lockbox key. The eKEY application uses your phone's wireless communications so you can do business anywhere. There are 2 services available with the eKEY: Basic & Professional.
Basic Service, $14.55 plus tax per month
|Turns your smartphone into a lockbox key|
|Enables you to program Lockboxes, change shackle codes & set specific showing hours|
|Send & receive real-time information such as showing notifications|
|Manage lockboxes & track them by MLS ID, address & lockbox number|
|Browse SupraWEB on your smartphone|
|Send showing feedback while still at the house with the potential buyer|
Professional Service, $26.28 plus tax per month
|Turns your smartphone into a lockbox key & does everything that the Basic Service does plus more|
|Enables you to view and search detailed listing information stored on the smartphone|
|Search & view a list of agents in your MLS|
|Create profiles for each of your clients|
|Integrated links to Google Maps mapping service show the listing on a map and provide turn by turn directions|
|Showing activity lets you know who is entering your properties and showing your listings|
SUPRA eKEY Compatible Devices
Please note you must have a compatible device to have an eKEY. Internet data service is also required for the eKEY application to function.
Obtain an eKEY
eKEYS are issued Monday thru Friday, 8:30am till 5:00pm at our Metairie office and Monday thru Friday, 9:30am till 3:00pm at our Mandeville office. You will need to download the application to your phone before the service can be activated. The application is called "supra ekey". It can be found in your phone's app store.
How do I move my eKEY to different device/phone?
First, you will need to install the "supra ekey" application on the new device/phone. After installing the application, you will need to get a new "Authorization Code" for the new device/phone. You can contact or visit our office during normal business hours for an authorization code. You can also contact SUPRA Support at 1-877-699-6787 from 7:00am to 9:00pm and request an authorization code or login to SUPRAWeb 24/7 at http://supraweb.suprakim.com.
How do I cancel my eKEY service?
You can contact our office Monday thru Friday, 8:30am till 5:00pm at (504) 885-3200 to cancel your service over the phone. Also, you can contact SUPRA Support at 1-877-699-6787 from 7:00am to 9:00pm and cancel your service over the phone. Please make sure you take care of any outstanding balances with SUPRA.
****Note: We will not cancel your eKEY service without your notification.****
Where will my eKEY work?
|Jefferson Parish||Orleans Parish|
|St. Tammany Parish||St. John Parish|
|St. James Parish||St. Charles Parish|
|Plaquemines Parish||St. Bernard Parish|
|Tangipahoa Parish||Lafourche Parish|
|East Baton Rouge||West Baton Rouge|
|East Feliciana||West Feliciana|
How do I get access to other areas?
Please contact the board for the area you wish to access and see if they allow our members access to their lockboxes. If they do allow access, ask for their procedure to "co-op" your key.
eKEY Help & How-To from SUPRA