SUPRA keys & lockboxes are available at both the Metairie & Mandeville office. The eKey allows you to access SUPRA Lockboxes and keep track of the LockBoxes it has opened. eKeys require a $50 activation fee (this does not apply to upgrades/downgrades) plus the monthly service fee. The eKEY is a mobile service that you lease from SUPRA.
What is a Lockbox?
A lockbox is a device affixed to a property containing keys to gain access to the property being marketed by a REALTOR®. Other REALTORS® are authorized under certain conditions to open these lockboxes under terms specified by the listing broker. It is only accessible through the use of an eKEY. You are advised that using any lockboxes other than these SUPRA lockboxes will not permit you to put an "L" (lockbox) in the "shown by" field in the MLS. Use of other boxes may expose you to individual liability. This is so, if obtaining permission for the placement of the lockbox from the homeowner, they assume that your lockbox is compliant with the new technologies offered by our system. Thus, if you use a lockbox other than the SUPRA lockbox, it is advisable for you to inform the homeowner as well as obtain a hold harmless agreement from them.
How do I get a Lockbox?
SUPRA lockboxes are available for purchase Monday thru Friday, 8:30am till 5:00pm at our Metairie office and Monday thru Friday, 9:30am till 3:00pm at our Mandeville office. The price for each lockbox $100 plus tax. We do not buy back lockboxes.
What if a Lockbox is Stuck on a Property?
If you have a lockbox that is stuck on a property, trying the following:
|1. Lift up on the key container to remove pressure from the shackle while opening.|
|2. To release the shackle remember to PUSH DOWN then PULL UP to release the shackle.|
|3. If the box is located in direct sunlight, shield the sensor on the lockbox from sunlight to make sure there is no interference.|
|4. Make sure that you have turned on the box by pushing up on the bottom of the key container. A red, flashing light on the front of the box indicates it is on.|
|5. Call SUPRA Support at 1-877-699-6787. They may be able to provide further suggestions and/or identify the box as defective. If they identify the box as defective obtain a reference number for replacement.|
After trying these steps, you may submit a request to have a locksmith remove the box from the property. Once the box is returned to GSREIN we will test the box to determine if the box is in fact defective. If the box is defective then we will issue you a replacement box. If the box is cut from the property and is NOT defective, or if the locksmith is dispatched and there is no box on the property as defined in the request, then you will be charged to cover the cost of the locksmith ($75-$150), and may have to purchase a replacement shackle in order to place the box back into service.
Use your smartphone as your lockbox key. The eKEY application uses your phone's wireless communications so you can do business anywhere. There are 2 services available with the eKEY: Basic & Professional.
Basic Service, $14.55 plus tax per month
|Turns your smartphone into a lockbox key|
|Enables you to program Lockboxes, change shackle codes & set specific showing hours|
|Send & receive real-time information such as showing notifications|
|Manage lockboxes & track them by MLS ID, address & lockbox number|
|Browse SupraWEB on your smartphone|
|Send showing feedback while still at the house with the potential buyer|
Professional Service, $26.28 plus tax per month
|Turns your smartphone into a lockbox key & does everything that the Basic Service does plus more|
|Enables you to view and search detailed listing information stored on the smartphone|
|Search & view a list of agents in your MLS|
|Create profiles for each of your clients|
|Integrated links to Google Maps mapping service show the listing on a map and provide turn by turn directions|
|Showing activity lets you know who is entering your properties and showing your listings|
SUPRA eKEY Compatible Devices
Please note you must have a compatible device to have an eKEY. Internet data service is also required for the eKEY application to function.
Obtain an eKEY
eKEYS are issued Monday thru Friday, 8:30am till 5:00pm at our Metairie office and Monday thru Friday, 9:30am till 3:00pm at our Mandeville office. You will need to download the application to your phone before the service can be activated. The application is called "supra ekey". It can be found in your phone's app store.
How do I move my eKEY to different device/phone?
First, you will need to install the "supra ekey" application on the new device/phone. After installing the application, you will need to get a new "Authorization Code" for the new device/phone. You can contact or visit our office during normal business hours for an authorization code. You can also contact SUPRA Support at 1-877-699-6787 from 7:00am to 9:00pm and request an authorization code or login to SUPRAWeb 24/7 at http://supraweb.suprakim.com.
How do I cancel my eKEY service?
You can contact our office Monday thru Friday, 8:30am till 5:00pm at (504) 885-3200 to cancel your service over the phone. Also, you can contact SUPRA Support at 1-877-699-6787 from 7:00am to 9:00pm and cancel your service over the phone. Please make sure you take care of any outstanding balances with SUPRA.
****Note: We will not cancel your eKEY service without your notification.****
Where will my eKEY work?
|Jefferson Parish||Orleans Parish|
|St. Tammany Parish||St. John Parish|
|St. James Parish||St. Charles Parish|
|Plaquemines Parish||St. Bernard Parish|
|Tangipahoa Parish||Lafourche Parish|
|East Baton Rouge||West Baton Rouge|
|East Feliciana||West Feliciana|
How do I get access to other areas?
Please contact the board for the area you wish to access and see if they allow our members access to their lockboxes. If they do allow access, ask for their procedure to "co-op" your key.
eKEY Help & How-To from SUPRA