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Contact Supra

 
Support for your Xpress keys, eKeys and BTLE Lockboxes can be found two ways; Monday - Friday call the Metairie Office 504-885-3200 or email This email address is being protected from spambots. You need JavaScript enabled to view it. Hours 8:30 a.m. - 5 p.m. OR Mandeville Office 985-882-8521 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 
Hours 9:30 a.m. - 3 p.m.  Weekends & Holidays call Supra 877-699-6787

Lockbox Fees & Info

What is a Lockbox?

A lockbox is a device affixed to a property containing keys to gain access to the property being marketed by a REALTOR®.  Other REALTORS® are authorized under certain conditions to open these lockboxes under terms specified by the listing broker.  It is only accessible through the use of an ActiveKEY or eKEY.  You are advised that using any lockboxes other than these SUPRA lockboxes will not permit you to put an "L" (lockbox) in the "shown by" field in the MLS.  Use of other boxes may expose you to individual liability.  This is so, if obtaining permission for the placement of the lockbox from the homeowner, they assume that your lockbox is compliant with the new technologies offered by our system.  Thus, if you use a lockbox other than the SUPRA lockbox, it is advisable for you to inform the homeowner as well as obtain a hold harmless agreement from them.


How do I get a Lockbox?

SUPRA lockboxes are available for purchase Monday thru Friday, 8:30am till 5:00pm at our Metairie office and Monday thru Friday, 9:30am till 3:00pm at our Mandeville office.  The price for each lockbox $100 plus tax.  We do not buy back lockboxes.


Lockbox Transfers

Lockboxes may be transferred from one member to another with GSREIN.  Please complete and return a Lockbox Transfer Form to transfer your boxes to a new owner.  You can return the form via fax at (504) 888-1812 or email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.


What if a Lockbox is Stuck on a Property?

If you have a lockbox that is stuck on a property, trying the following:

1.  Lift up on the key container to remove pressure from the shackle while opening.
2.  To release the shackle remember to PUSH DOWN then PULL UP to release the shackle.
3.  If the box is located in direct sunlight and you are using an ActiveKEY or an iPhone key, shield the sensor on the lockbox from sunlight to make sure there is no interference.
4.  If you are using an Android or Blackberry key, make sure that you have turned on the box by pushing up on the bottom of the key container.  A red, flashing light on the front of the box indicates it is on.
5.  Call SUPRA Support at 1-877-699-6787.  They may be able to provide further suggestions and/or identify the box as defective.  If they identify the box as defective obtain a reference number for replacement.

After trying these steps, you may submit a request to have a locksmith remove the box from the property.  Once the box is returned to GSREIN we will test the box to determine if the box is in fact defective.  If the box is defective then we will issue you a replacement box.  If the box is cut from the property and is NOT defective, or if the locksmith is dispatched and there is no box on the property as defined in the request, then you will be charged to cover the cost of the locksmith ($75-$150), and may have to puchase a replacement shackle in order to place the box back into service.

Lockbox Removal Form

You can return the form via fax at (504) 888-1812 or email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.


Lockbox Help Topics from SUPRA

 

 

 

eKEY Fees & Info

Use your smartphone as your lockbox key.  The eKEY application uses your phone's wireless communications so you can do business anywhere.  There are 2 services available with the eKEY: Basic & Professional.

Did you recently get a new phone?  Click here for more information!

eKEY Fees

Basic Service, $13.39 plus tax per month
(automatically taken out of your checking account or charged to your credit card by SUPRA every month)

Turns your smartphone into a lockbox key
Enables you to program Lockboxes, change shackle codes & set specific showing hours
Send & receive real-time information such as showing notifications
Manage lockboxes & track them by MLS ID, address & lockbox number
Browse SupraWEB on your smartphone
Send showing feedback while still at the house with the potential buyer

 

Professional Service, $24.17 plus tax per month
(automatically taken out of your checking account or charged to your credit card by SUPRA every month)

Turns your smartphone into a lockbox key & does everything that the Basic Service does plus more
Enables you to view and search detailed listing information stored on the smartphone
Search & view a list of agents in your MLS
Create profiles for each of your clients
Integrated links to Google Maps mapping service show the listing on a map and provide turn by turn directions
Showing activity lets you know who is entering your properties and showing your listings

***Note:  the iPhone & iPad require an eKEY Adapter to access lockboxes.  Adapter cost is $59.95 plus tax and is for sale at our office.****


SUPRA eKEY Compatible Devices

Please note you must have a compatible device to have an eKEY.  Click here for a list of SUPRA compatible devices.  Note:  the iPhone & iPad require an "adapter" which may be purchased from SUPRA or at our office.  Internet data service is also required for the eKEY application to function.


Obtain an eKEY

eKEYS are issued Monday thru Friday, 8:30am till 5:00pm at our Metairie office and Monday thru Friday, 9:30am till 3:00pm at our Mandeville office.  You will need to download the application to your phone before the service can be activated.  The application is called "supra ekey".  It can be found in your phone's app store, marketplace or at www.ekeymobile.com.


How do I move my eKEY to different device/phone?

First, you will need to install the "supra ekey" application on the new device/phone.  After installing the application, you will need to get a new "Authorization Code" for the new device/phone.  You can contact or visit our office during normal business hours for an authorization code.  You can also contact SUPRA Support at 1-877-699-6787 from 7:00am to 9:00pm and request an authorization code or login to SUPRAWeb 24/7 at http://supraweb.suprakim.com.

****Note:  If your new device/phone is an iPhone or iPad, and you do not already have an adapter, then you will need to come to our office to purchase one.****


How do I cancel my eKEY service?

You can contact our office Monday thru Friday, 8:30am till 5:00pm at (504) 885-3200 to cancel your service over the phone.  Also, you can contact SUPRA Support at 1-877-699-6787 from 7:00am to 9:00pm and cancel your service over the phone.  Please make sure you take care of any outstanding balances with SUPRA.  

****Note:  We will not cancel your eKEY service without your notification.****


Where will my eKEY work?

Jefferson Parish Orleans Parish
St. Tammany Parish St. John Parish
St. James Parish St. Charles Parish
Plaquemines Parish St. Bernard Parish
Tangipahoa Parish Lafourche Parish
Washington Parish

How do I get access to other areas?

Please contact the board for the area you wish to access and see if they allow our members access to their lockboxes.  If they do allow access, ask for their procedure to "co-op" your key.

 


eKEY Help & How-To from SUPRA

 

SUPRA Key & Lockbox Information

SUPRA keys & lockboxes are available at both the Metairie & Mandeville office.  We offer two types of keys to our members:  ActiveKey & eKey.  Both the ActiveKey & the eKey allow you to access SUPRA Lockboxes and keep track of the LockBoxes it has opened.  You chose which type of key you want.  All keys require a $50 activation fee (this does not apply to upgrades/downgrades) plus the monthly or annual service fees.  The ActiveKEY is a hand-held device that you lease from SUPRA and the eKEY is a mobile service that you lease from SUPRA.  See below for more detailed information on the key types & the lockbox.

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